Teacher & Instruction Designer
Teacher at various grade levels across elementary, middle, and high school with experience delivering instruction in various subjects and all grade levels. Planned lessons, designed instruction and assessments based on State mandated educational standards, differentiated instruction based on individual student needs, and determined areas of success and opportunities for improvement in all aspects of providing engaging instruction. Designed and developed the e-learning courses for grades 3-8 in Science, ELA, and Math. Ensured not only alignment with State standards and district course maps, but also ensuried the courses were dynamic and engaging and included interactive multimedia activities as well as hands-on learning opportunities for our students
Writing Manager/Editor and Senior Web Content Writer
Manager and editor for the Inside Go Daddy technology blog. Responsible for all Interface copy and copyediting of all blog post content. Acted as liaison to Public Relations, Legal, Executives, and contributing departments regarding content writing, review, and approvals. User administrator for profiles, including member management and blog management. Responsible for creating, editing, and maintaining various documentation types for GoDaddy Development staff, Customer Care Center Reps, customers, and resellers related to GoDaddy products and services.
Content Manager, Go Daddy Online Support
Coordinator, manager, liaison, writer, editor, and overall advocate for Online Support for Go Daddy customers. Responsible for all User Interface copy, including error messages, help bubbles, etc. Act as liaison to Communications, Public Relations, Legal, Social Media, and other departments regarding content they produce for the Support site. User administrator for profiles, including member management and blog management.
UI Copy and Media Design Manager
Manager for a team of 3 copy writers who created all copy on the User Interface, error messages, help bubbles, etc. for all account management, software applications, domain registration, domain services, and hosting offered through GoDaddy.com and its Resellers.
Technical Writing Manager
Manager for a team of 6-10 Technical Writers who created and maintained user documentation, FAQs, and online Help for software products, domain registration, domain services, and hosting offered through Go Daddy Software and its Resellers.
Technical Writer/Editor
Responsible for creating, editing, and maintaining various documentation types for Go Daddy Development staff, customers, and resellers.
Writer and Editor
Created content for, edited, and updated multimedia IT training curriculum including A+, Server+, Net+, Certified Professional Computer Technician, Workforce Development, Computer Literacy, Neonatal Care case management, and character development and behavioral skill-building curriculum for grades Kindergarten through 12.
Technical Writer
Worked with team to develop project plans, templates and style sheets for manuals, training courses, online Help and hard copy manuals for internal software applications, corporate portal software for application developers, end-users, and system administrators.
Communications and Customer Service Supervisor
Managed a team of Customer Service Representatives focused on technical support for a laptop manufacturer. Interacted and communicated, in person, via telephone, and in written communications with customers, the Ohio Attorney General’s Office, and
the Better Business Bureau to address and resolve customer issues and complaints.
JadeQuill
About Me
The goals and responsibilities of managing standards, improving content quality, ensuring consistency and integrity, delivering an effective and consistent message, and growing and developing the abilities and skills of the writing team, analyzing and assessing learning needs, and producing interactive, engaging content are my strengths. Through over 25 years of technology and education experience, I have worked at various levels of content, management, leadership, education, and e-learning. My background, experience, skills, and knowledge are assets that will benefit any writing or instructional design team, and most importantly, your audience.
Freelance Writer and Editor
Copywriting and editing services for technical, medical, education, social, travel, and
other subject matter areas.
Previous clients include:
Visa International
Vi@Xpress Inc.
Atlassian